Course Policy

Course Policies

100% Satisfaction Guarantee

If, upon completion of the first day of a Virtual Classroom Live course, you are not satisfied with the class and wish to withdraw for this reason, (i) notify the instructor, (ii) return all course materials and (iii) contact the cancellation department email at by the close of business day in order to receive a 100 percent refund, less any applicable fees, or to apply the money to future training. This guarantee will only apply if student completes the first full day of class and has signed the class roster. All training materials must remain with the instructor at the time of withdrawal. A materials and transfer fee may apply.

Virtual Classroom Live Registration Information.

Course Fees: Course Fees cover all applicable course materials and course software.

All published course policies, terms, and conditions in effect at the time of registration will be applicable, including cancellation terms, which can be found on the IT Professional website

Course Schedule: Contact your education consultant for the hours of your Virtual Classroom Live course and please complete your system check prior to the start of class.

License Agreement for Virtual Classroom Live: Payment of the applicable Course Fees gives you a personal nonexclusive, nontransferable license to attend one Virtual Classroom Live course. Transferring or sharing your license with anyone else is a violation of the licensing agreement and is subject to legal action.

Service Level: IT Professional endeavors to provide access to the Virtual Classroom Live learning environment for live class access and after-class recordings 24 hours per day, seven days a week, except for regularly scheduled maintenance periods. Given the nature of local network performance conditions and the Internet in general, IT Professional cannot assure and makes no warranty that access to the Virtual Classroom Live environment will be without interruption. In all cases, the IT Professional help desk will support students who have technical/performance issues.

Recordings: All publicly scheduled Virtual Classroom Live courses delivered by IT Professional are recorded. The recording includes any student questions or comments. By participating in a publicly scheduled Virtual Classroom Live course, you grant, assign and release to IT Professional, its clients, partners, and investors all rights and title to any and all video or still images and sound recordings produced by or for IT Professional and grant to IT Professional your permission to use your photo, video, or voice likeness for any legitimate purpose. You also authorize IT Professional all rights, without limitation, to reproduce, copy, exhibit, publish, or distribute any such materials and likenesses. ​

Phone fees: To reduce unexpected charges, be aware of your individual cell phone plans and minutes allowed. Phone service provider charges will not be paid by IT Professional.

On-Demand Ordering Information

Individual products that are sold as components of a multiproduct package or bundle are not eligible for refund.

e-Keys are not included. Transferring or sharing your e-Keys or login credentials with anyone else is a violation of the licensing agreement and is subject to legal action.

Cancellation Policy for On-Demand Delivery

Online subscriptions cannot be canceled or refunded.

On-Demand Service Level Agreement

Data Backup

IT Professional hosting support services provides backup services to secure data in the event of a system failure. These backups are scheduled on a daily basis to ensure data integrity and overall system performance. Backups occur nightly between 1:00 a.m. and 1:15 a.m. ET. Full system backups also occur immediately before any hardware or software change is made to the system.

System Availability

System will be available 24/7/365 except during scheduled maintenance. Regular maintenance is scheduled nightly from 1:00 a.m. to 1:15 a.m. ET. An optional window is available every Sunday between 3:00 p.m. and 4:00 p.m. ET and can be used for general system maintenance. This window is used approximately once per quarter. Major software upgrades/releases are performed approximately once per year and often require a larger upgrade window. These upgrades are carefully planned and take place outside of normal business hours.

Infrastructure Support

Infrastructure support is intended to maintain continuous access to the hosted On-Demand applications and content. IT Professional Hosting Services will provide infrastructure support for e-learning, which includes:

24/7/ network hardware and application monitoring; Network performance monitoring; System support engineer services; Software engineer services (as needed);Application, OS, database and content backups.

Service Interruptions

If it becomes necessary for IT Professional to schedule additional maintenance that may cause system interruptions outside of the regularly scheduled maintenance time and a customer has provided a designated Administrative Contact, IT Professional will use commercially reasonable efforts to provide prior notification of such interruptions to the customer's designated Administrative Contact in the form of a "News" Interruptions are scheduled to minimize their impact on users. Interruptions are scheduled outside of the "workday" as much as possible.

Cancellation Policies and Notice Period.

If your purchase is made using a discount, promotion or special program additional terms and conditions may apply.

Public Schedule Training Cancellation Policies.

IT Professional-Delivered Cancellation Policy: If you are unable to attend your scheduled training class, please contact us on email or call on company phone. In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited, and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.

Rescheduling is permitted at any time with 16 or more calendar days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

On-Demand Training: Online subscriptions cannot be canceled or refunded.

Private Group Training Cancellation Policy

If customer cancels or reschedules a course within 20 business days of the scheduled start date, customer will be charged 25 percent of the base course fee. If cancellation or reschedule occurs within 10 business days of the start date, customer will be charged 50 percent of the base course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

Regulations and Legal Compliance

Copyright Infringement: All IT Professional courses are copyrighted. Any unauthorized duplication is not allowed.

Cancellation Terms

All rescheduling fees are in addition to the price of the rescheduled course.

Non-discrimination Statement:

IT Professional Training LLC is committed to the principle of equal opportunity in education and employment. IT Professional LLC does not discriminate against individuals on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status or any other category protected under applicable law in the administration of its educational policies, admissions policies or employment policies.