Payment Terms and Conditions

Effective Date: May 27, 2026

These Payment Terms and Conditions explain how purchases, payments, license delivery, upgrades, provider costs, taxes, refunds, and payment-related issues are handled for AnswerDesk AI.

By purchasing AnswerDesk AI, you agree to these Payment Terms and Conditions, the Terms of Service, the Privacy Policy, and any purchase-specific terms shown at checkout.

1. Product Purchase

AnswerDesk AI is sold as a Windows desktop software product.

When you purchase AnswerDesk AI, you receive a license to use the purchased version of the software according to the license type and plan selected at the time of purchase.

Purchasing AnswerDesk AI does not transfer ownership of the software, source code, product name, branding, trademarks, design, documentation, or intellectual property.

2. Perpetual License

A paid AnswerDesk AI license is a perpetual license for the purchased version of the software.

This means the license for the purchased version does not expire.

The license gives you the right to use the purchased version of AnswerDesk AI, subject to the Terms of Service and applicable license restrictions.

3. Future Updates and Major Upgrades

A perpetual license does not automatically include all future major versions, major upgrades, new editions, premium features, commercial extensions, support plans, or cloud services.

Minor updates, bug fixes, maintenance releases, or compatibility updates may be provided at our discretion.

Major upgrades, new product editions, premium capabilities, or future versions may require a separate purchase.

4. License Delivery

After purchase, license delivery may be provided by email, license portal, activation page, product registration process, or another approved delivery method.

You are responsible for providing a valid email address and accurate purchase information.

If you do not receive your license information after purchase, contact:

support@itprofessional.org

5. Free Trial

AnswerDesk AI may offer a free trial or limited evaluation period.

Trial terms may include time limits, feature limits, activation limits, provider configuration limits, or other restrictions.

Trial offers may be changed, suspended, or discontinued at any time.

6. Payment Processing

Payments may be processed by third-party payment providers.

We do not intentionally store full credit card numbers on our own systems.

Payment providers may collect and process payment information according to their own terms, privacy policies, and security practices.

7. Prices and Taxes

Prices are shown at the time of purchase.

Prices may change at any time.

Taxes, fees, duties, exchange-rate costs, bank fees, or payment provider fees may apply depending on your location and payment method.

You are responsible for any applicable taxes or payment-related charges unless the checkout process states otherwise.

8. AI Provider Costs

AnswerDesk AI uses a bring-your-own-key model for supported AI providers unless explicitly stated otherwise.

This means you are responsible for your own AI provider account, API keys, usage costs, billing, limits, quotas, and provider terms.

AnswerDesk AI purchase price does not include Azure OpenAI, OpenAI, or other third-party AI provider usage costs unless specifically stated in a separate written offer.

9. Subscription or Support Plans

If optional subscription services, support plans, cloud services, or maintenance plans are offered, their pricing and renewal terms will be described separately.

A perpetual software license does not automatically include ongoing paid support, hosted services, premium support, or future subscription services unless specifically included in the purchased plan.

10. Failed Payments

If a payment fails, is declined, reversed, disputed, or charged back, we may delay, suspend, or cancel license delivery, activation, updates, or support.

You are responsible for resolving payment issues with your payment provider.

11. Chargebacks and Payment Disputes

If you believe there is a billing issue, contact support before filing a chargeback:

support@itprofessional.org

Unauthorized chargebacks, payment disputes, or payment abuse may result in license suspension or termination.

12. Refunds

Refund eligibility is governed by the Refund Policy published on our website or provided at the time of purchase.

Refund approval is not automatic unless required by applicable law or stated in the Refund Policy.

If a refund is issued, the related license may be deactivated or terminated.

13. License Misuse

We may suspend or revoke a license if we detect:

license key sharing

unauthorized resale

fraudulent purchase activity

chargeback abuse

activation abuse

license tampering

attempts to bypass licensing controls

violation of the Terms of Service

14. Business and Enterprise Purchases

Business or enterprise purchases may be subject to separate written terms, invoices, purchase orders, support arrangements, or licensing agreements.

If separate written terms are signed by both parties, those written terms control the specific business purchase.

15. No Guarantee of Provider Availability

AnswerDesk AI may rely on third-party AI providers selected by the user.

We do not guarantee the pricing, availability, uptime, latency, model behavior, policy rules, or continued availability of third-party AI providers.

Provider changes, outages, billing changes, quota limits, or account restrictions are the responsibility of the selected provider and the user.

16. Contact

For payment, license, billing, or purchase questions, contact:

support@itprofessional.org