Privacy Policy
Effective Date: May 27, 2026
This Privacy Policy explains how AnswerDesk AI collects, uses, stores, and protects information when you use our website, Windows desktop application, licensing services, support services, and related product pages.
AnswerDesk AI is a Windows desktop application designed to help users run realtime voice workflows using their selected AI provider and user-owned provider credentials.
By using AnswerDesk AI, our website, or our support services, you agree to the practices described in this Privacy Policy.
1. Who We Are
AnswerDesk AI is provided by IT Professional.
Contact email:
support@itprofessional.org
Website:
https://itprofessional.org
For privacy, support, licensing, or product questions, contact us at:
support@itprofessional.org
2. Information We May Collect
We may collect information in the following categories.
A. Website Information
When you visit our website, we may collect basic technical information such as:
IP address
browser type
device type
operating system
pages visited
referring website
approximate location based on IP address
date and time of visit
This information may be collected through hosting logs, analytics tools, security tools, or similar website technologies.
B. Product Registration and Licensing Information
When you register, activate, start a trial, purchase, renew, or manage a license for AnswerDesk AI, we may collect:
name
email address
license key
trial status
purchase status
activation date
license type
product version
device or installation identifier
transaction reference
billing-related metadata from payment providers
We use this information to activate the product, validate licenses, prevent abuse, provide support, and manage product access.
C. Payment Information
If you purchase AnswerDesk AI, payment processing may be handled by third-party payment providers.
We do not intentionally store full payment card numbers on our own systems. Payment providers may collect and process payment information according to their own terms and privacy policies.
We may receive limited payment-related information such as:
payment status
transaction ID
purchase date
subscription or license plan
billing email
last four digits of a payment card, if provided by the payment processor
invoice or receipt reference
D. Support Information
If you contact support, we may collect information you choose to provide, including:
name
email address
Windows version
AnswerDesk AI version
selected AI provider
license or trial status
issue category
screenshots
error messages
log excerpts
description of the problem
communications with support
We use support information to troubleshoot issues, respond to requests, improve documentation, and improve the product.
E. Application Configuration Information
AnswerDesk AI may store local application settings on your device, including:
selected AI provider
provider endpoint
model or deployment name
selected voice
language settings
audio output device selection
scenario or instruction settings
session control settings
cost guard settings
local configuration files
These settings are used to operate the application according to your preferences.
F. Provider Credentials and API Keys
AnswerDesk AI allows users to configure their own AI provider credentials, such as API keys, endpoints, model names, or deployment names.
Provider credentials are intended to be controlled by the user.
AnswerDesk AI does not sell user provider credentials.
You are responsible for keeping your API keys secure. Do not share provider API keys through email, screenshots, public forums, or support requests unless we specifically instruct you to use a secure process.
If you provide credentials to a third-party AI provider, that provider may process data according to its own terms, privacy policy, and data handling practices.
G. Audio and Realtime Session Data
AnswerDesk AI is designed for realtime voice workflows. Depending on your configuration, the application may process desktop/system/browser audio and send realtime session data to the AI provider you select.
Audio and realtime interaction data may include:
spoken input
system/browser audio selected by the user
realtime session instructions
assistant responses
conversation context
metadata required to operate the realtime session
AnswerDesk AI is designed as a local-first desktop application, but realtime AI processing depends on the selected external AI provider. Your selected AI provider may receive and process audio, text, and session data according to its own terms and privacy policy.
Do not use AnswerDesk AI with sensitive, confidential, regulated, or personal audio unless you understand and accept the data handling practices of your selected AI provider.
3. How We Use Information
We may use collected information to:
provide and operate the website
provide and operate the AnswerDesk AI application
activate licenses and trials
process purchases and renewals
validate product access
respond to support requests
troubleshoot technical issues
improve product functionality
improve website content and documentation
protect against fraud, abuse, or unauthorized use
maintain security and reliability
comply with legal, tax, accounting, and regulatory obligations
communicate product updates, notices, and support information
4. Third-Party AI Providers
AnswerDesk AI may work with third-party AI providers selected and configured by the user.
These providers may include services such as Azure OpenAI, OpenAI, or other supported realtime AI providers.
When you configure and use a third-party AI provider, your audio, text, instructions, metadata, and realtime session information may be transmitted to that provider.
We do not control the privacy practices of third-party AI providers. You are responsible for reviewing and understanding the terms, privacy policies, data retention rules, and security practices of your selected provider.
5. Local-First Desktop Behavior
AnswerDesk AI is designed as a Windows desktop application with local configuration and local runtime behavior where practical.
Certain settings may be stored locally on your device, including provider configuration, scenario settings, instruction settings, logs, and application preferences.
However, realtime AI responses require communication with the AI provider you configure. Local-first design does not mean that all processing remains on your computer.
6. Cookies and Website Analytics
Our website may use cookies, analytics tools, embedded services, or similar technologies to understand site usage, improve the website, support security, and measure performance.
Cookies may be used for:
website functionality
traffic analytics
security
embedded content
user experience improvements
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Sharing
We do not sell personal information.
We may share information only as needed with:
payment processors
license management providers
hosting providers
analytics providers
security and monitoring providers
email/support service providers
professional advisors
legal or regulatory authorities when required
third-party AI providers selected by the user
We share only the information reasonably needed for the relevant service or legal requirement.
8. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
license status
support history
legal requirements
tax and accounting rules
security needs
fraud prevention
business operations
Local application files stored on your device remain under your control unless you provide them to us for support.
You may delete local configuration files by uninstalling the application or removing local application data, subject to normal operating system behavior.
9. Security
We use reasonable administrative, technical, and organizational measures to protect information.
However, no system is completely secure. We cannot guarantee that unauthorized access, data loss, misuse, or security incidents will never occur.
Users are responsible for:
protecting their own devices
keeping provider API keys secure
using strong account security with third-party AI providers
reviewing provider privacy and security terms
not sharing sensitive information unnecessarily
10. User Responsibilities
When using AnswerDesk AI, you are responsible for:
complying with applicable laws
using the product only for lawful purposes
protecting API keys and credentials
reviewing third-party provider terms
not using the product with sensitive data unless appropriate safeguards are in place
ensuring you have permission to process any audio or content used with the application
ensuring your use complies with workplace, customer, healthcare, financial, legal, or regulatory obligations where applicable
11. Children’s Privacy
AnswerDesk AI is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.
12. International Users
If you access our website or use AnswerDesk AI from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
By using the website or product, you understand that information may be transferred and processed outside your country of residence.
13. Your Privacy Rights
Depending on your location, you may have rights to:
request access to personal information
request correction of inaccurate information
request deletion of certain information
object to certain processing
request a copy of certain information
withdraw consent where processing is based on consent
To submit a privacy request, contact:
support@itprofessional.org
We may need to verify your identity before fulfilling certain requests.
14. California Privacy Notice
If you are a California resident, you may have rights under California privacy laws, including the right to know, delete, correct, and opt out of certain sharing or sale of personal information.
We do not sell personal information.
To submit a California privacy request, contact:
support@itprofessional.org
15. Third-Party Links
Our website or documentation may contain links to third-party websites, services, providers, payment platforms, or documentation.
We are not responsible for the privacy practices, content, or security of third-party websites or services. Review their privacy policies before using them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will revise the Effective Date at the top of this page. Continued use of the website or product after changes means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, product support, licensing questions, or requests related to this Privacy Policy, contact:
support@itprofessional.org